Tourism disaster risk communication: Foreign employees’ preparedness and involvement in the Japanese accommodation industry
公開日 2021年11月22日
国際観光学研究センター研究員及び客員フェロー計４名の研究チームによる論文が、観光研究の国際学術誌「Tourism Planning & Development」に掲載されました。
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タイトル
Tourism disaster risk communication: Foreign employees’ preparedness and involvement in the Japanese accommodation industry
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著者
Hayato Nagai, Faculty of Tourism / Center for Tourism Research, Wakayama University
Hiroaki Saito, College of International Management, Ritsumeikan Asia Pacific University / Center for Tourism Research, Wakayama University
Giuseppe Aliperti, Faculty of Social and Human Sciences, University of Deusto / Disaster Prevention Institute, Kyoto University / Center for Tourism Research, Wakayama University
Brent W. Ritchie, UQ Business School, Faculty of Business, Economics and Law, The University of Queensland / Center for Tourism Research, Wakayama University
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書誌事項
Tourism Planning & Development
November 2021
DOI: 10.1080/21568316.2021.2001038
https://www.tandfonline.com/doi/full/10.1080/21568316.2021.2001038
*Scopus収録ジャーナル
https://www.scopus.com/sourceid/19900191973
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要旨
Tourism operators play an important role in risk communication during a natural disaster. This study focussed on foreign employees in the Japanese accommodation industry and explored their preparedness for natural disasters and involvement in the disaster risk communication process. Adopting the mental models approach as the basis for the investigation, semi-structured interviews were conducted with foreign employees working at traditional Japanese-style inns (ryokan). The results indicated that foreign workers often do not receive training on how to handle natural disasters at work and are excluded from the risk communication process. Furthermore, their knowledge of local hazards was limited. As this is a timely and important topic, future research directions are proposed to extend discussion on this topic further.
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キーワード
Accommodation industry; Foreign employees; Japan; Natural disasters; Risk communication; Ryokan
